11 Help with Faults
62 / 86 EN-US · 30.30.00.00424 · 07 · 10/23
11Help with Faults
Fault Cause Solution
No IO-Link communication Incorrect electrical connec-
tion
4 Check electrical connec-
tion and pin assignment
Master not correctly config-
ured
4 Check the master configu-
ration to see whether the
port is set to IO-Link
IODD connection does not
work
4 Check for the appropriate
IODD; the IODD is depen-
dent on the number of
ejectors
Ejector does not respond No actuator supply voltage 4 Check electrical connec-
tion and pin assignment
No compressed air supply 4 Check the compressed air
supply.
Ejector is faulty. 4 Check the ejector and
contact Schmalz Service if
necessary.
Vacuum level is not reached
or vacuum is created too
slowly
Dirty screen 4 Clean or replace the
screen
Silencer is dirty 4 Replace the silencer insert
Hose or screw unions are
leaking
4 Replace or seal compo-
nents
Leakage at suction cup 4 Eliminate leakage from
suction cup
Operating pressure too low 4 Increase operating pres-
sure, observe maximum
limits
Internal diameter of hose line
too small
4 Observe recommenda-
tions for hose diameter
Load cannot be held Vacuum level too low 1. Increase the control range
for the air saving function
2. Increase operating pres-
sure, observe maximum
limits
Suction cup too small 4 Select a larger suction cup