Troubleshooting • 51
7. TROUBLESHOOTING
7.1 Power supply and display
7.2 Height and weight
Problem Cause Remedy
Device cannot be switched on
No power supply Check whether power is being supplied
Power pack faulty Replace power pack with original part
Touchscreen display remains
dark
Device on standby
• Touch the touchscreen display
• Press the on/off button
• Place a load on the device
Device is not switched on Switch on device
No power supply Check whether power is being supplied
Touchscreen display faulty Inform seca service
Touchscreen display not
reacting
Device in undefined state following
implausible input
• Switch off the device (press and hold the
on/off button for approx. 3 seconds)
• Switch the device back on
Image on touchscreen display
faulty
Touchscreen display faulty Inform seca service
Problem Cause Remedy
0.00 does not appear before
weighing
Device had load on it before it was
switched on
• Remove the load from the device
• Switch off the device, then switch back on
again
The STOP message appears Maximum load exceeded Remove the load from the device
TEMP message appears
Ambient temperature too high or too
low
• Set up the device in an ambient
temperature between +10 °C and +40 °C
• Wait for around 15 minutes until the
device has adapted to the ambient
temperature
The message ER11 appears
Device overloaded as a whole or in one
corner
• Remove the load or distribute the load
evenly
• Restart the device
The message ER12 appears
Device switched on with too heavy a
load
• Remove the load from the device
• Restart the device
The message ER16 appears
Natural vibration has been induced in
device, zero point could not be deter-
mined
• Restart the device
• Restart measurement
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