SHOWTEC Pixel User Manual

52
Pixel Controller
Product code: 44510
7. Troubleshooting
This troubleshooting guide contains solutions to problems which can be carried out by an ordinary
person. The device does not contain user-serviceable parts.
Unauthorized modifications to the device will render the warranty void. Such modifications may result in
injuries and material damage.
Refer servicing to instructed or skilled persons. Contact your Highlite International dealer in case the
solution is not described in the table.
Problem
Probable cause(s)
Solution
The device does not
function at all
No power to the device
● Check if power is switched on and
cables are plugged in
Main fuse is blown
● Replace the fuse. See 8.3.1. Replacing
the Fuse on page 54
The device does not
respond to DMX
control
The controller is not connected
● Connect the controller
The signal is reversed. The 3-pin/5-
pin DMX OUT of the controller does
not match the DMX IN of the
device
● Install a phase-reversing cable
between the controller and the device
The controller is defective
● Try using another controller
The device responds
erratically
The factory settings of the device
are changed
● Reset the device’s parameters to the
default factory settings. See 6.6.4.7.
Factory Reset on page 32
The device responds
erratically to DMX
control
Bad data link connection
● Examine connections and cables.
Correct poor connections. Repair or
replace damaged cables
The data link is not terminated with
a 120 Ω termination plug
● Insert a termination plug in the DMX
OUT connector of the last device on
the link
Incorrect addressing
● Check address settings and correct, if
necessary
In case of a setup with multiple
devices, one of the devices is
defective and disturbs data
transmission on the link
● To find out which device is defective,
bypass one device at a time until
normal operation is restored
No light or LEDs cut
out intermittently
LEDs are damaged
● Disconnect the Pixelstrips, Pixeltubes or
PixelDots and contact your Highlite
International dealer
The power supply settings do not
match local AC voltage and
frequency
● Disconnect the device. Check the
settings and correct, if necessary

SHOWTEC Pixel Specifications

General

Channels	512
Weight	0.2 kg
DMX Channels	512
Control Protocol	DMX512
DMX Connectors	3-pin XLR
Storage Temperature	-20°C to 60°C