FAQs / error correction Possible cause Possible remedy
Error message on the
screen:
Operating system not found
● No operating system
present.
● Incorrect active boot
partition.
● Incorrect drive entries in
the SETUP.
Check whether one of the specified causes is present:
Wrong time and/or date on
the PC.
-
● Press <ESC> during the boot sequence to open BIOS Setup.
Detailed information on the BIOS setup can be found in the
section Starting Bios settings Hotplug Enabled - BIOS
Setup (Page 203).
● Set the time and date in the setup menu.
Although the BIOS setting is
OK, the time and date are
still wrong.
The backup battery is emp‐
ty.
Replace the backup battery.
See Section Service and maintenances > Replacing the back-
up battery (Page 185).
If the problem cannot be resolved by replacing the battery, then
contact your technical support team.
UPS does not function. The operating system does
not have a suitable driver for
the UPS.
Install a suitable driver; the correct driver can often be downloa‐
ded from the homepage of the device's manufacturer.
See also Section Customer-specific software (Page 118).
IP address assigned twice
(e.g. through series commis‐
sioning).
Default IP address for Win‐
dows
See Default IP addresses
for Windows and SIMO‐
TION P (Page 143).
Assign a new IP address for Windows.
The IP address must be different to the previous specified IP
address and must not have been assigned already in the net‐
work.
The display in the BIOS for
the PROFINET MAC ad‐
dress is incorrect
(00:00:00:00:00:00).
- The correct MAC addresses can be taken from the rating plate
on the housing.
See also Manual SIMOTION P320-4 E / P320-4 S Manual, Sec‐
tion Device identification data, MAC addresses.
Troubleshooting/FAQs
13.1 Error correction
SIMOTION P320-4 E / P320-4 S
202 Commissioning and Hardware Installation Manual, 11/2016
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