Siemens SIMOTION Series User Manual

Troubleshooting/FAQs
13
13.1 Error correction
This section provides you with tips on how to locate and troubleshoot common problems.
FAQs / error correction Possible cause Possible remedy
The device is not operation‐
al.
There is no power supply to
the device.
● Check whether the 24 VDC power supply is connected.
See SIMOTION P320-4 E / P320-4 S Manual, Section
Connecting the power supply (24 VDC).
● Check whether the line side switch is activated.
See SIMOTION P320-4 E / P320-4 S Manual, Section
Operator controls.
SIMOTION P does not start
after connecting the CFast
card.
BIOS settings are not set to
Hotplug Enabled.
You can find out how to check and correct the BIOS settings in
Section Hotplug Enabled BIOS settings (Page 203).
SIMOTION P does not start
after a reboot.
The user is not logged in au‐
tomatically.
Set the password for the AutoLogin (Automatically Log On).
See Section SIMOTION P AutoLogin (Page 91).
The monitor remains dark. The monitor is switched off. Switch on the monitor.
The monitor is in "power‐
save" mode.
Press any key on the connected keyboard.
The brightness button has
been set to dark.
Set the monitor brightness button to obtain more light.
For detailed information, refer to the monitor operating instruc‐
tions.
The power cord or the mon‐
itor cable is not connected.
● Check whether the power cord has been properly connected
to the monitor and to the system unit or to the grounded
shockproof outlet.
● Check whether the monitor cable has been properly
connected to the system unit and to the monitor.
If the monitor screen still remains dark after you have performed
these checks, please contact your technical support team.
The mouse pointer does not
appear on the screen.
The mouse driver is not loa‐
ded.
Check whether the mouse driver is properly installed and
present when you start the application program.
For more detailed information on the mouse driver, refer to the
documentation for the mouse or application programs.
The mouse is not connec‐
ted.
Check whether the mouse is properly connected to the system
unit. If you use an adapter or extension on the mouse cable,
also check the connectors.
If the cursor still does not appear on the screen after you have
performed these checks and measures, please contact your
technical support team.
SIMOTION P320-4 E / P320-4 S
Commissioning and Hardware Installation Manual, 11/2016 201

Siemens SIMOTION Series Specifications

General

Interfaces	PROFIBUS, PROFINET, Ethernet, USB
Programming Languages	LAD, FBD
Safety	Integrated safety functions
Typical Applications	Machine automation, robotics, packaging, printing
Relative Humidity	5% to 95% (non-condensing)
Protection Class	IP20
Certifications	CE, UL, cUL