Chapter 6
smarttech.com/kb/171745 69
Chapter 6: Troubleshooting the display
Resolving general issues 69
The display isn’t turning on 70
The display is turning off when it shouldn’t 71
The screen is blank or there’s a problem with the image on the screen 71
There’s no sound or there’s a problem with the sound 74
Touch isn’t working as expected 75
The pens aren’t working as expected 76
SMART software on connected computers isn’t working as expected 76
The SMART OPS PC module isn’t working as expected 77
Contacting your reseller for additional support 77
This chapter explains how to resolve a variety of common issues with the display and the optional
SMARTOPS PC module. If the symptoms you’re encountering aren’t addressed below or the solutions don’t
work, refer to the SMART knowledge base for additional troubleshooting information.
community.smarttech.com/s/topic/0TOU0000000kAJ0OAM/interactive-displays
Resolving general issues
Symptom Troubleshooting steps
You’ve forgotten the lock screen
password.
Contact SMART Support.
The display can’t connect to a 5 GHz
wireless network.
The wireless network may be operating on bands that the display doesn’t support. Contact
your network administrator.
Ensure both antennas are correctly installed on the display.
NOTE
The range of a 5 GHz wireless connection is more limited than that of a 2.4 GHz
connection. 5 GHz connections are also more susceptible to interference from obstacles
between the access point and the display, such as large metallic objects.
The pen is broken. Contact SMART Support.
You need to identify the display. See Identifying your specific model on page12.
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