SMART Board GX Series User Manual

Chapter 7
Troubleshooting tools and apps
smarttech.com/kb/171745 81
Issue Solutions
Your device or computer can’t
connect to the display.
l Make sure your computer or device is on the same network as the display.
l Make sure the network is configured properly.
See SMARTBoard GX series interactive displays installation and maintenance guide
(smarttech.com/kb/171744).
l Make sure your computer or device is on the same subnet as the display. Contact your
network administrator.
l Connect your device or computer to the display’s Wi-Fi hotspot.
a. Connect an RJ45 cable to the display.
b. Turn on the display’s Wi-Fi hotspot.
See SMARTBoard GX series interactive displays installation and maintenance
guide (smarttech.com/kb/171744).
c. Connect your computer or device to the display’s Wi-Fi hotspot
d. Open the EShare app on your computer or device.
l Make sure the EShare app is installed on your device.
See Downloading the EShare app on page37
No sound is heard from your shared
device.
l Make sure your device isn’t muted.
l Turn up the device’s volume.
l Turn up the display’s volume.
See Using the front control panel on page16.
l Make sure that the display’s speakers are enabled in the display’s settings.
See SMARTBoard GX series interactive displays installation and maintenance guide
(smarttech.com/kb/171744).
The EShare app on the display is not
activated.
NOTE
Trial version appears in the top-
right corner of the screen when the
app is open.
l Make sure the display is connected to a network that has internet access.
a. Restart the display.
See SMARTBoard GX series interactive displays installation and maintenance
guide (smarttech.com/kb/171744).
b. Open the EShare app.
l Make sure the network can contact the activation network.
You can’t control the display from
your computer.
 This feature is only available for iOS and Android devices.
Resolving issues with iMirror
Issue Solutions
Your device can’t connect to the
display.
l Make sure the network is configured properly.
See SMARTBoard GX series interactive displays installation and maintenance guide
(smarttech.com/kb/171744).
l Make sure your computer or device is on the same subnet as the display. Contact your
network administrator.
l The iMirror app is available only for use with the Airplay function on Apple devices.
You can’t share video.  Some video content is copyrighted and cannot be streamed.

SMART Board GX Series Specifications

General

Brand	SMART
Model	Board GX Series
Category	Monitor
Language	English