Chapter 7
Troubleshooting tools and apps
smarttech.com/kb/171745 82
Issue Solutions
No sound is heard from your shared
device.
l Make sure your Apple device isn’t muted.
l Turn up the display’s volume.
See Using the front control panel on page16.
Resolving issues with File Manager
Issue Solutions
You can’t open files using File
Manager.
l Make sure an app is installed on the display that supports the file type you’re trying to
open.
You can’t read from, or write to a
connected USB drive.
l Connect the drive to the USB port for the display.
See Connecting USB drives, peripherals, and other devices on page67.
l Make sure the USB drive is FAT formatted.
l Make sure the USB drive isn’t encrypted or partitioned.
l The USB drive is full. Delete files before copying more files onto it.
You can’t recover deleted files. Recovery of deleted files is not supported.
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