Softing PROFIBUS Tester 5 - Troubleshooting

PROFIBUS Tester 5 (BC-700-PB) - User Manual
42
Copyright 2016 Softing Industrial Automation GmbH
8
Troubleshooting
Problem
Possible causes and remedies
The display of the BC-
700-PB remains blank.
Possible cause:
The BC-700-PB always needs an additional external power
supply or the internal battery is not installed.
Remedy:
Use the supplied external AC adapter to connect the tool to the
mains power supply.
Charge the built-in battery
Alternative cause:
The tool is defective.
The rechargeable battery is defective.
Remedy:
Return the tool to the manufacturer.
Replace the rechargeable battery.
The display shows the
error message "USB
ERROR - Refer to manual
or disconn. for stand-
alone mode".
Possible cause:
This error message can be caused by poor physical connection
via USB (loose contact).
Remedy:
Check the USB cable and connector.
Alternative cause:
The device may be connected via external USB hub, notebook
docking stations or USB 3.0 port which could evoke problems
during driver installation.
Remedy:
We recommend connecting the unit directly to a USB 2.0 port.
The baud rate is not
detected automatically
on a live PROFIBUS.
Possible cause:
Massive disturbances in the bus physics.
Remedy:
Manually set the baud rate and repeat the test.
A main menu function is
grayed out or is not
visible respectively
Possible cause:
Missing license.
Outdated firmware version in use.
Remedy:
Please check your bill of delivery if the license is included in
your order.
Please download the latest firmware version.
It is not possible to
activate the sleep mode
for energy saving
Possible cause:
A test function is currently active.
Remedy: