Levelogger Series - Troubleshooting Guide
Page 84
13 Troubleshooting
13.1 Problems During Installation of Levelogger Software
‘Class not Registered’ or ‘DLL not found’ or ‘Access violation’
1) You may not have Administrator Rights to install the software in the Windows 10 environment.
- Ask your System Administrator for assistance.
2) Some files got corrupted during installation of the Levelogger software. Use ‘Add/Remove Programs’ to
uninstall then re-install the latest version of Levelogger Software downloaded from the Solinst website Downloads
section.
13.2 Error During Software Uninstall Process
The ‘Add/Remove Program’ cannot locate the Levelogger <setup.exe> file of the software or the link between
the software and the ‘Add/Remove Program’ is damaged.
The record in the Registry Table must be removed:
1) Ask your System Administrator to remove this.
2) Refer to the following link from Microsoft Website for instructions:
http://support.microsoft.com/default.aspx?scid=kb;en-us;247501
13.3 Data Has Been Erased Accidentally
For Levelogger Edge and Gold Series dataloggers, if the datalogger has been restarted and old data has not
been saved, go to Download Options and choose Recover Previous Log.
13.4 Error Messages During Use of Software
‘Communication Time Out’ or ‘Communication Error’ or
‘The Command that is sent to the Levelogger 5/Edge is not defined’
1) Try communicating with another Levelogger, Desktop Reader 5, Field Reader 5, or Direct Read Cable.
The communication cables or Levelogger may be damaged.
2) Clean the optical eye(s) on the Levelogger and the cable, with a soft cloth.
3) Check that the communication cable is connected to the same Com Port that is chosen in the upper middle
of the Main Window of the Levelogger Software.
4) Check the Com Port settings. They should be as follows:
• Bits per second: 9600
• Data bits: 8
• Parity: None
• Stop bits: 1
• Flow control: None
(This may have been set to Xon/Xoff – change it to None, Select [OK]
and back out of this pathway.)
To Next Page
Loading...
