Recording/playback
Symptom Cause Solution
Camera does not
return to the front
when the
(Pan/tilt home)
button is pressed.
Ceiling mount setting has been
activated.
Set [Pan-Tilt] – [P/T Direction] – [Ceiling] in the web menu
according to the actual installation, and then turn the unit
on again. When mounted on a ceiling, the connector block
will be at the front of the camera.
Pan/tilt operation is
restricted.
Pan/tilt range limit is configured.
Clear the pan/tilt range limit settings, as required, as
described in “P/T Range Limit.”
A pan/tilt error occurred.
Execute a pan/tilt reset as described in “Resetting the
Pan/Tilt.”
Pan/tilt operation
moved in the
opposite direction.
The ceiling mount setting is different
than the actual mounting state.
Set [Pan-Tilt] – [P/T Direction] – [Ceiling] in the web menu
according to the actual installation.
Settings related to the pan/tilt direction
were changed.
Check the [Pan-Tilt] – [P/T Direction] setting in the web
menu.
Image does not
move smoothly at
the start and end of
pan/tilt operation.
The pan/tilt operation
acceleration/deceleration setting is too
high.
Reduce the pan/tilt operation acceleration/deceleration
setting to make the motion at the start and end of pan/tilt
operation smoother using [Pan-Tilt] – [P/T Acceleration] –
[Ramp Curve] in the web menu or camera menu. Note that
this will mean that the lens takes longer to reach the
maximum speed.
Cannot save a
preset position.
A preset cannot be saved if Clear
Image Zoom is operating.
Set the Clear Image Zoom ratio back to 1×. (state where
the ratio is not displayed on the right of
(Zoom ratio))
Framing is offset
when playing back
a preset position.
The temperature of the environment
may have changed significantly
between when a preset position was
saved and when it is played back.
Save the preset position again.
The framing control
panel of the Web
App is grayed out
and cannot be
operated.
The pan/tilt operation is unavailable
while the thumbnail screen is displayed
and during playback.
Display the playback control screen and exit the thumbnail
screen display or stop playback.
The pan/tilt operation is unavailable
when the camera image cannot be
displayed in the Web App.
See “Web App” in “Troubleshooting.”
“Execute Pan-Tilt
Reset” is displayed
below the framing
control panel in the
Web App.
A pan/tilt error occurred.
Execute a pan/tilt reset as described in “Resetting the
Pan/Tilt.”
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