Help Guide
Color Video Camera
BRC-AM7
Troubleshooting
Power supply
Image output
Symptom Cause Solution
Unit does not
power on.
The power cable is not connected to the DC IN
connector firmly.
Insert the power cable firmly as far as it will go.
The power cable is not connected securely to a DC IN
power supply or power outlet.
Insert the power cable firmly as far as it will go.
The LAN cable is not connected firmly between the
PoE++ power delivery device and the unit.
Check that the cable is inserted until it locks.
The LAN cable is connected to the VISCA IN/OUT
connector or OPTION connector, but not to the LAN
connector.
Connect the LAN cable to the LAN connector
correctly.
The unit is connected to a power delivery device that
does not support PoE++ (IEEE802.3bt, Type 4, Class 8
compliant).
Connect to a power delivery device that
supports PoE++ (IEEE802.3bt, Type 4, Class
8 compliant).
The total power consumption exceeds the maximum
rating of the PoE++ power delivery device.
Refer to the operating instructions for the
PoE++ power delivery device.
A network cable with category rating that does not
support PoE++ power delivery is connected.
Use a Category 5e or higher network cable
connected to the LAN connector.
The camera, PoE++ power delivery device, and
peripheral devices are not connected to ground.
Connect the camera, PoE++ power delivery
device, and peripheral devices to ground.
Symptom Cause Solution
No image is output.
Connected devices are not connected correctly.
Connect the connected devices
correctly.
Initial setup was not completed.
Complete the initial setup using the
Web App.
No image is output
from the HDMI
connector.
A signal that is not supported by the HDMI output
destination device is configured.
Change the HDMI output format setting
or use a device that supports the
output signal.
A cable that does not support the output HDMI standard
is being used.
Use a cable that supports the output
HDMI standard in use.
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