Remote controller
Infrared remote control
Symptom Cause Solution
No image is output
from the SDI
connector.
A cable that does not support the output SDI standard is
being used.
Use a cable that supports the output
SDI standard in use.
The monitor connected to the SDI connector does not
support the output signal.
Use a monitor that supports the output
SDI standard.
A signal that is not supported by the HDMI output
destination device is configured.
The SDI2 connector is affected by the
HDMI output.
Change the HDMI output format setting
or use a device that supports the
output signal.
The HDMI output is set to SD resolution.
Set the HDMI output to a resolution
other than SD.
No image is output
from the optical fiber
or the image is
distorted.
The module being used does not comply with the SFF
or SMPTE standards, or does not satisfy Power Level I
(1.0 W).
See “Outputting an Optical Fiber
Signal.”
No image is output or
is distorted when
using external sync.
An external sync signal suitable for the configured video
signal format is not being input.
Input an external sync signal suitable
for the configured video signal format.
There is noise in the
audio.
The camera, PoE++ power delivery device, and
peripheral devices are not connected to ground.
Connect the unit, PoE++ power
delivery device, and peripheral devices
to ground.
The unit is being used in an environment with devices
that generate strong electric and magnetic fields (such
as TV/radio transmitter antennas, amateur radio
transmitters, air conditioner motors, power supply
transformers).
Keep away from devices that generate
strong electric and magnetic fields.
Camera menu does
not appear when you
press the [Menu]
button.
The output system on which you want to display the
camera menu is configured not to overlay the camera
menu.
Set [Monitoring] – [Output Display] –
[SDI1] or [SDI2/HDMI/Stream],
whichever system you want to use, to
[On].
During PTZ auto framing, the camera menu cannot be
embedded in the SDI2/HDMI output signal.
Set [Monitoring] – [Output Display] –
[SDI1] to [On] in the web menu and use
the SDI1 output signal.
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