RM-IP500
Web App
Symptom Cause Solution
Infrared remote control
does not function when
pressed.
Infrared remote control
operation is disabled.
Set [Technical] – [IR Remote] – [Setting] to [On] in the web
menu.
The ID of the infrared remote
controller does not match the ID
of the unit.
Set SETUP switches 1 and 2 on the connector block of the
unit and the CAMERA SELECT switch of the infrared
remote controller to the same setting.
The battery has been
discharged or the battery
polarity is incorrect.
Operate the infrared remote control near the IR sensor of
the unit. If the Power LED blinks, replace the battery.
Initial setup was not completed. Complete the initial setup using the Web App.
Operation targeted a
camera other than the
intended camera.
The infrared signal was
received by a camera other
than the intended camera.
Set [Technical] – [IR Remote] – [Setting] to [Off] in the web
menu of the camera you do not want to control.
The camera that you want to
control and another camera are
set with the same ID.
Change the setting of SETUP switches 1 and 2 on the
connector block of the unit and the ID of the camera using
the CAMERA SELECT switch of the infrared remote
controller.
Symptom Cause Solution
Camera cannot be operated from
the RM-IP500 Remote Controller.
The power supply for the
camera is not connected.
Check that the POWER lamp of the unit lights
up green or orange.
The camera or remote
controller is not connected to
the network.
Check the unit and remote controller
connections.
Initial setup of the camera was
not completed.
Complete the initial setup using the Web App.
VISCA (RS-422 standard) or
VISCA over IP communication
is not enabled.
Set SETUP switch 4 to the ON position on the
connector panel of the unit and reboot the unit.
The RM-IP500 is configured
differently from the connection
method.
Refer to the RM-IP500 instruction manual for
instructions on how to switch between VISCA
RS-422 (serial) connection and LAN connection.
The IP address of the camera
changed.
Check the IP address of the camera using
[Network] – [Wired LAN] in the web menu or
camera menu.
The IP address of the camera was
changed using AUTO IP SETUP on
the RM-IP500 Remote Controller.
At least 20 minutes has elapsed
since the camera was started.
Reboot the unit. The IP address can be changed
using AUTO IP SETUP within the first 20
minutes after starting the unit.
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