Symptom Cause Solution
Cannot connect using a web
browser.
A category 5e or higher LAN
cable is not connected.
Connect a Category 5e or higher LAN cable.
Not connected to LAN correctly
or connected network is not
operating normally.
Check that the Link LED for the LAN connector is
lit. If the Link LED is not lit, contact your network
administrator.
The power supply for the
camera is not connected.
See “Unit does not power on” in the “Power supply”
section above.
A valid IP address is not
configured for the unit.
Perform a network reset.
For details about reseting network settings, see
“Resetting Unit Settings.”
Set the unit to fixed IP address mode and connect
it directly to a computer set to 192.160.0.200 or
other unique address. Specify 192.160.0.100 in a
web browser to open the Web App.
For details, see “Connecting the Unit to a
Network Device Via Wired Connection.”
The configured IP address is in
use on another device.
Check that the IP addresses of peripheral devices
are unique.
First, connect the unit directly to a computer on
which a web browser is open, and then start the
unit in fixed IP address mode.
For details, see “Connecting the Unit to a
Network Device Via Wired Connection.”
An IP address conflict occurred
because a device configured to
fixed IP address mode was
connected to the same
network.
Set SETUP switch 8 (fixed IP address mode) to the
OFF position on the unit and reboot the unit.
The configured subnet mask
does not match the used
network subnet.
Perform a network reset.
For details about reseting network settings, see
“Resetting Unit Settings.”
The unit is being accessed on
the same local network via a
proxy server.
Change the configuration so that a proxy server is
not used.
The configured default
gateway for the unit is
incorrect.
Perform a network reset.
For details about reseting network settings, see
“Resetting Unit Settings.”
The entered URL is incorrect.
Enter the correct URL and try again.
For the URL of the Web App, see “Accessing
the Web App from a Web Browser.”
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