Symptom Cause Solution
The HTTP port is incorrect.
Display the camera menu on an external monitor
and check the setting of [Network] – [Wired LAN] –
[HTTP Port]. If a value other than 80 is configured,
add the HTTP port number to the host name or IP
address entered in the web browser.
Example: If HTTP Port is set to 8080, enter
http://<IP Address>:8080
The HTTP port number of the
unit is being filtered or blocked.
Change the HTTP port number of the unit to a port
that is not being filtered or blocked.
Old cache of the web browser
is having an adverse effect.
Delete the cache from the web browser.
Cannot connect to the Web App
using the 2D code (QR code).
The device being used does
not support mDNS.
Use a device that supports mDNS.
If using a device that does not support mDNS,
enter the IP address directly into the web browser.
The tablet or computer is
connected to a different
network than the camera.
Connect the tablet or computer to the same local
network as the unit.
Cannot connect to the Web App by
manually entering the URL.
The device being used does
not support mDNS.
Use a device that supports mDNS.
The tablet or computer is
connected to a different
network than the camera.
Connect the tablet or computer to the same local
network as the unit.
The authentication screen is
displayed continuously.
The correct user name or
password was not entered.
Enter the registered user name and password. If
you have forgotten the registered user information,
see “RESET switch” in “Connector Block” to
initialize the user information for network
connection.
The user name and password
were changed by a user
logged in using another web
browser.
Check the correct user name and password with
the unit administrator.
Camera image is not displayed in
the Web App.
The HDMI output of the
camera is set to 720×480 or
720×576.
Change the resolution of the HDMI output of the
unit.
An HDMI monitor that does not
support the HDMI output signal
of the camera is connected.
Remove the HDMI monitor or use an HDMI
monitor that supports the HDMI output settings.
The unit was rebooted and the
session was disconnected.
Wait about one minute and reload the web
browser.
Old cache of the web browser
is having an adverse effect.
Delete the cache from the web browser.
Resolution of the camera image
displayed in the Web App is low.
The resolution for video stream
3 used by the Web App is set
low.
Increase the value using [Stream] – [Video Stream]
– [Size 3] in the web menu.
To Next Page
