Chapter One – Introduction
8
DIRECTOR OF MAINTENANCE AND ENGINEERING
Thank you for your recent purchase of Stryker equipment. We believe that Stryker products are the
best designed, best manufactured, and best supported products on the market and we want you to
share this belief.
Attached is our MPS Service Manual with a recommended spare parts list to assist you in the mainte-
nance of your new equipment. These are parts which our customers find convenient to have on hand
to facilitate maintenance and repairs. Parts damaged due to manufacturers defects in materials or
workmanship will be sent to you at no charge during the two year warranty period.
Stryker Customer Service is easily reached at (800) 327–0770. Our Customer Service Department
is staffed to facilitate replacement part orders, and we normally process and ship replacement parts
orders within twenty–four hours. Our goal, which we consistently achieve, is 95% of all replacement
parts orders shipped within two days or less.
In addition to facilitating your parts orders, our customer service representatives can answer your
technical and troubleshooting questions, and have ready access to our staff of technical profession-
als who can provide any level of phone support required.
Finally, your customer service representative can put you in contact with your local field service rep-
resentative. This is a Stryker employee, not a third party subcontractor, who is always available for
on–site consultations, in–services, or maintenance.
As you can see, we have structured our service to offer you exactly the support you need. We offer
any level of service required, from basic phone support to full preventative maintenance and service
agreements, allowing you to better utilize your staff.
Thank you again for ordering Stryker products, and please do not hesitate to call Stryker Customer
Service for further assistance.
Sincerely,
Joseph P. Briggs
Vice President – Stryker Service
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