Chapter One – Introduction
12
1.3 WARRANTY (CONTINUED)
Return Authorization:
Merchandise cannot be returned without approval from the Stryker Customer Service Department. An autho-
rization number will be provided which must be printed on the returned merchandise. Stryker reserves the
right to charge shipping and restocking fees on returned items.
SPECIAL, MODIFIED, OR DISCONTINUED ITEMS NOT SUBJECT TO RETURN.
Damaged Merchandise:
ICC Regulations require that claims for damaged merchandise must be made with the carrier within fifteen
(15) days of receipt of merchandise. DO NOT ACCEPT DAMAGED SHIPMENTS UNLESS SUCH DAMAGE
IS NOTED ON THE DELIVERY RECEIPT AT THE TIME OF RECEIPT. Stryker Customer Service must be
notified immediately. Stryker will aid the customer in filing a freight claim with the appropriate carrier for dam-
ages incurred. Claim will be limited in amount to the actual replacement cost. In the event that this information
is not received by Stryker within the fifteen (15) day period following the delivery of the merchandise, or the
damage was not noted on the delivery receipt at the time of receipt, the customer will be responsible for pay-
ment of the original invoice in full.
Claims for any short shipment must be made within thirty (30) days of invoice.
To Next Page
Loading...
