www.stryker.com 6390-009-002 REV D 147
Warranty
Return authorization
Product cannot be returned without prior approval from the Stryker Customer Service Department. An authorization
number will be provided which must be printed on the returned product. Stryker reserves the right to charge shipping
and restocking fees on returned product. Special, modified, or discontinued products are not subject to return.
Damaged product
ICC Regulations require that claims for damaged product must be made within fifteen (15) days of receipt of the product.
Do not accept damaged shipments unless such damage is noted on the delivery receipt at the time of receipt. Upon
prompt notification, Stryker will file a freight claim with the appropriate carrier for damages incurred. Claims will be
limited in amount to the actual replacement cost. In the event that this information is not received by Stryker within the
fifteen (15) day period following the delivery of the product, or the damage was not noted on the delivery receipt at the
time of receipt, the customer will be responsible for payment of the original invoice in full within thirty (30) days of
receipt. Claims for any incomplete shipments must be made within thirty (30) days of invoice.
International warranty clause
This warranty reflects U.S. domestic policy. Warranty outside the U.S. may vary by country. Contact your local Stryker
Medical representative for additional information.
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