146 6390-009-002 REV D www.stryker.com
Warranty
Stryker EMS, a division of the Stryker Corporation, offers one warranty option in the United States:
One (1) year parts, labor, and travel. Stryker EMS warrants to the original purchaser that its products should be free
from manufacturing non-conformances that affect product performance and customer satisfaction for a period of one
(1) year after date of delivery. Stryker’s obligation under this warranty is expressly limited to supplying replacement parts
and labor for, or replacing, at its option, any product that is, in the sole discretion of Stryker, found to be defective.
Expendable components, i.e. mattresses, restraints, IV poles, storage nets, storage pouches, oxygen straps, and other
soft goods, have a one (1) year limited warranty.
The Stryker Power-LOAD is designed for a seven (7) year expected service life under normal use conditions, and with
appropriate periodic maintenance as described in the maintenance manual. Stryker warrants to the original purchaser
that the welds on the Power-LOAD will be free from structural defects for the expected seven (7) year life of the
product as long as the original purchaser owns the product.
Upon Stryker’s request, the purchaser shall return to Stryker’s factory any product or part (freight prepaid by Stryker)
for which an original purchaser makes a warranty claim.
Warranty exclusions and other conditions:
• Any improper use or alteration or repair by unauthorized service providers in such a manner as in Stryker’s
judgment affects the product materially and adversely, shall void this warranty.
• Any repair of Stryker products using parts not provided or authorized by Stryker shall void this warranty.
• There are extenuating circumstances and events that may alter the performance of the products such as an
ambulance accident. In Stryker’s discretion, certain circumstances may allow for evaluation of the product post
ambulance accident which could allow for continued use of the product. If products recommended to be removed
from service are put back into service, Stryker will consider the product as being subject to unusual stress and
improperly maintained. Products which are subject to unusual stress and improper maintenance are not subject to
Stryker’s warranty as noted above. In addition, Stryker will not indemnify any customer for any third-party claims
related to injuries caused by products that have been involved in accidents.
• This warranty is void if the label bearing the serial number of the product has been removed or defaced.
• This warranty is void if the product is not purchased from an authorized Stryker dealer.
This statement constitutes Stryker EMS’s entire warranty with respect to the aforesaid equipment. Stryker makes no
other warranty or representation either expressed or implied, except as set forth herein. There is no warranty on
merchantability and there are no warranties of fitness for any particular purpose. In no event shall Stryker be liable
hereunder for incidental or consequential damages arising from or in any matter related to sales or use of such
equipment.
No employee or representative of Stryker is authorized to change this warranty in any way.
Warranty exclusion and damage limitations
The express warranty set forth herein is the only warranty applicable to the product. Any and all other warranties,
whether express or implied, including any implied warranty of merchantability or fitness for a particular purpose
are expressly excluded by Stryker. In no event shall Stryker be liable for incidental or consequential damages.
To obtain parts and service
Stryker products are supported by a nationwide network of dedicated Stryker Field Service Representatives. These
representatives are factory trained, available locally, and carry a substantial spare parts inventory to minimize repair
time. Simply call your local representative or call Stryker Customer Service at 1-800-327-0770.
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