Frequently Asked Questions
July 29, 2002 T-Mobile Sidekick Owner’s Manual 220
What do I do if my device crashes and won’t recover after reset?
In the event that your device system software becomes disabled so your device is unusable, you can restore
your system operating software by connecting your device to any personal computer through the USB B port.
You will know when your system needs to be restored when you see the following on your device screen:
As the screen message suggests, you should first try another “reset” of your device by pressing @ + 1 + 0. If the
Code: ROM 1 screen still appears, then you should follow the instructions below to restore your system software.
Using the First Aid Tool for Crash Recovery
1 Download the First Aid Tool installation file to your desktop computer by clicking the filename for your
operating system:
•Macintosh OS9 -
os9-1.0d2.zip
•Macintosh OSX -
osx-1.0d2.sit
•Windows -
windows-1.0d2.zip
2 Go to the folder where you downloaded the file and open the file to extract the executable program.
3 Open the First Aid Tool executable file (it will have a .exe extension).
4 On the page that appears, click Get Started.
5 If prompted, install the latest First Aid Tool driver by clicking Install Driver Now.
6 If you haven’t already connected your device to your computer via the USB port, a page will open asking you
to locate the USB cable that came with your device and plug the small end of the cable into the device’s USB
B port and the other end into the USB port on your computer.
7 Once connected, you will be able to click the Download Now button. Note: If the software detects your
device does not need new software, a page will appear, telling you this. You can Download Anyway, or
Cancel.
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