Frequently Asked Questions
July 29, 2002 T-Mobile Sidekick Owner’s Manual 222
How can I tell that I am online and/or connected to the service?
You know that you’re connected to the service and “online” when you see the “G” in the title bar, next to the
radio tower icon:
My device has not connected to the service for quite a while. Is there anything I can do
myself before calling Customer Care?
Yes, try powering your device off and on. After your device boots, you’ll know you’ve connected to the service
when you see the “G” in the title bar again.
How can I tell the signal strength of my network connection?
Next to the radio tower icon, you’ll see up to four signal strength bars: . The more signal bands showing,
the stronger the signal strength of the wireless connection at your current location. In this example, the signal
strength is at its weakest, though still connected:
How can I tell what wireless network I’m using?
Press the Jump button to view the Phone application’s “preview screen”. At the bottom of the screen you’ll see
the wireless carrier’s name:
How can I change the wireless network I’m using?
Press Jump to go to the Jump screen. Then press Menu and select Settings. From the Settings screen select
Network. The Network screen will open, from which you can scan for other networks. Read more in
Network
on
page 46.
What happens on my device when I lose GPRS connectivity?
Your data is saved both on the device and on the Desktop Interface so you should be fine. Note though, that if
while you’re disconnected from the service you perform a hard reset on the device (if directed by Customer
Care), any data you entered on the device previous to the hard reset and after you were disconnected will be
lost.
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