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10 Support
DMS3-CTC-25-282 v1.0
10.3 Wireless connection troubleshooting
The TG789vac v2 does not appear in your wireless client’s access point list
• Make sure that the TG789vac v2 access point is enabled and that the network name is broadcasted.
a Browse to the TG789vac v2 GUI.
For more information, see “Accessing the TG789vac v2 GUI” on page 29.
b On the left menu, click Home Network.
c The Home Network page appears, Under Wireless. click:
• WLAN to view the settings of the 2.4 GHz access point.
• WLAN_5G to view the settings of the 5 GHz access point.
d The Wireless Access Point page appears.
e In the Navigation bar, click Configure.
f Under Configuration, select WLAN Enabled and Interface Enabled.
g Under Security, select Broadcast Network Name.
h Click Apply.
• If the signal is low or not available, try to reposition the TG789vac v2 or (if available) redirect the antenna(s) of the
TG789vac v2 for optimal performance.
• Change the wireless channel.
The TG789vac v2 access point no longer available
If you were able to connect in the past, but can’t connect anymore:
• Make sure that the wireless client adapter is enabled (message like “radio on”).
• Make sure that the wireless client is still using the correct wireless settings (network name (SSID), security settings).
Poor Wireless Connectivity or Range
Try the following:
• Check the signal strength, indicated by the wireless client manager. If the signal is low, try to reposition the TG789vac v2
or (if available) redirect the antenna(s) of the TG789vac v2 for optimal performance.
• Change the wireless channel.
• Use WPA(2)-PSK as encryption.
For more information, see “4.4 Securing your wireless connection” on page 40.
Change the wireless channel
Proceed as follows:
1 Browse to the TG789vac v2 GUI.
For more information, see “Accessing the TG789vac v2 GUI” on page 29.
2 On the left menu, click Home Network.
3 The Home Network page appears, Under Wireless. click:
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