R If you are using third-party earpieces, you may not be able to charge them with the included
charging cradle. Use the included earpieces.
The earphones or charging cradle is warm while charging.
R Although the earphones or charging cradle may get warm while charging, it is not a
malfunction.
R EAH-AZ100/EAH-AZ80/EAH-AZ60M2: If the charging cradle is not placed properly during
wireless charging, the wireless charger, earphones, and charging cradle may get hot. For
correct placement, please refer to the manual of the wireless charger.
The earphones don’t turn on. The earphones don’t work.
R Turn them off and then on again. (Put them in the charging cradle, wait about 15 seconds, and
then take them out.)
“EAH-AZ100”, Page 28
“EAH-AZ80/EAH-AZ60M2/EAH-AZ40M2”, Page 29
R Are the touch sensors disabled?
“Disable the touch sensors”, Page 57
“Customize the touch sensors”, Page 57
Music doesn’t pause and the touch sensors aren’t disabled even after I take off the
earphones. (EAH-AZ100/EAH-AZ80/EAH-AZ60M2)
R At default settings, the music pauses and the touch sensors are disabled when you take off
the earphones.
→ Check the headphone fitting sensor settings.
“Set the headphone fitting sensor (EAH-AZ100/EAH-AZ80/EAH-AZ60M2)”, Page 54
→ If the wear sensors are dirty, music may not pause or the touch sensors may respond to
unintended operation. Wipe off any dirt on the wear sensors with a dry, soft cloth.
R When putting the earphones down on a desk, etc., the earphones may be detected as being
worn or music may be played if the wear sensors are close to the desk. To prevent erroneous
operation, take care to keep the wear sensors away from the desk, etc. when putting the
earphones down.
EAH-AZ100: Wear sensors Page 14
EAH-AZ80: Wear sensors Page 16
EAH-AZ60M2: Wear sensors Page 18
The wear sensors don’t work. (EAH-AZ100/EAH-AZ80/EAH-AZ60M2)
R The wear sensors may not work if they are dirty or moist. Wipe off any dirt and moisture with a
dry, soft cloth.
The LED does not turn on or flash even after the charging cradle lid is opened.
EAH-AZ100: The LED does not turn on (for about 4 seconds) or flash in light blue.
EAH-AZ80/EAH-AZ60M2/EAH-AZ40M2: The LED does not turn on (for about 3 seconds).
R The battery has no charge. Charge with the included USB charging cord.
“Charge the earphones and charging cradle at the same time”, Page 24
The LED of the charging cradle is quickly flashing red.
R LED position
EAH-AZ100: LED Page 15
EAH-AZ80: Charging cradle status indicator LED Page 17
EAH-AZ60M2: Charging cradle status indicator LED Page 19
EAH-AZ40M2: Charging cradle status indicator LED Page 21
R EAH-AZ100: It could not charge properly. Remove the USB charging cord and insert it again.
R EAH-AZ80/EAH-AZ60M2/EAH-AZ40M2: It could not charge properly. Remove the USB
charging cord and insert it again. If the problem persists, clean the charging terminals of the
earphones and the charging cradle terminal section.
“Clean the charging terminals of the earphones”, Page 79
“Clean the charging cradle terminal section”, Page 79
67
FAQ
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