7 Using the product
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7.2.6 Configuring alarms
Information on the alarm function
• The alarms occurring in the Saveris system are primarily used to notify the
user in good time that problems have occurred which jeopardize the
continuous availability of the data in the database. Generally, action is then
required.
• Alarms indicate a one-off, but possibly also regular, malfunction. The aim
must be to minimize the number of alarms that occur during operation and
eliminate such alarms wherever possible. There may be a maximum of 200
outstanding unacknowledged alarms at any one time. An increasing number
of unacknowledged alarms not only makes troubleshooting in serious cases
more difficult, but also slows the system response during operation.
Alarms are configured in four steps:
1. Setting up Saveris base alarms
The configuration of the system alarms allows you to determine the
conditions under which the base triggers an alarm.
2. Set up alarm groups.
The alarm groups allow you to determine for which probes and under what
conditions an alarm is triggered for system alarms and for channel-related
alarms.
3. Enter recipient.
You must enter the recipients to be able to send alarm messages by SMS or
email.
4. Define rules.
The rules allow you to determine which employee should be notified if an
alarm is triggered in a group and which employees receive a message if the
alarm is not acknowledged.
Since the probes that monitor mobile units are not generally operated
under target conditions (e.g. truck is not cooled during idle periods),
limit values are only deemed to be relevant according to the tour blank.
The Saveris base therefore only outputs system alarms for probes in
mobile zones – violations of limit values are suppressed.
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