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ERROR CODE AND TROUBLESHOOTING
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3. Electronic Filing related error
4. Remote scanning related error
Error code
Message displayed in
the TopAccess screen
Contents Troubleshooting
2B10 There was no applicable job. No applicable job error in job control
module
P. 6-109
2B11 Job status failed. JOB status abnormality P. 6-109
2B20 Failed to access file. File library function error P. 6-109
2B30 Insufficient disk space. Insufficient disk space in /BOX
partition
P. 6-109
2B31 Failed to access Electronic Filing. Status of specified Electronic Filing
or folder is undefined or being
created/deleted
P. 6-110
2B32 Failed to print Electronic Filing
document.
Electronic Filing printing failure:
Specified document can not be
printed because of client’s access
(being edited, etc.).
P. 6-110
2B50 Failed to process image. Image library error P. 6-110
2B51 Failed to process print image. List library error P. 6-110
2B71 Document(s) expire(s) in a few days Documents expiring in a few days
exist
-
2B80 Hard Disk space for Electronic Filing
nearly full.
Hard disk space in /BOX partition is
nearly full (90%).
-
2B90 Insufficient Memory. Insufficient memory capacity P. 6-110
2BA0 Invalid Box password specified. Invalid Box password P. 6-110
2BA1 Incorrect paper size/ color mode A Paper size or a color mode not
supported in the Electronic Filing
function is being selected.
P. 6-110
2BB0 Job canceled Job canceling -
2BB1 Power failure occurred Power failure P. 6-110
2BC0 System fatal error. Fatal failure occurred P. 6-109
2BC1 Failed to acquire resource. System management module
resource acquiring failure
P. 6-109
2BD0 Power failure occurred during e-
Filing restoring.
Power failure occurred during
restoring of Electronic Filing
P. 6-110
2BE0 Failed to get machine parameter. Machine parameter reading failure P. 6-111
2BF0 Maximum number of page range is
reached.
Exceeding maximum number of
pages
P. 6-111
2BF1 Maximum number of document
range is reached.
Exceeding maximum number of
documents
P. 6-111
2BF2 Maximum number of folder range is
reached.
Exceeding maximum number of
folders
P. 6-111
Error code
Message displayed in
the TopAccess screen
Contents Troubleshooting
2A20 Failed to acquire resource System management module
resource acquiring failure
P. 6-111
2A40 System fatal error System error P. 6-111
2A50 Job canceling Job canceling -
2A51 Power failure Power failure P. 6-111
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