Weidmüller THM MultiMark User Manual

52 2599430000/00/04.2019
Fault Correction
Error message Cause Remedy
Cutter jammed The cutter is unable to cut the labels but
is able to return into its home position
Press Cancel
Change material.
Device not conn. Programming addresses a non-existent
device
Either connect this device or correct the
programming.
File not found Requestedleisnotonthecard Check the contents of the card.
Font not found Error with the selected download font Cancel current print job, change font.
Memoryoverow Current print job contains too much infor-
mation, e.g. selected font, large graphics
Cancel current print job.
Reduce amount of data to be printed.
Name exists Duplicateusageofeldnameinthe
direct programming
Correct programming
No label found There are labels missing on the label
material
Press Repeat repeatedly until printer
recognizes the next label on the material.
The label format as set in the software
does not correspond with the real label
format
Cancel current print job.
Change the label format set in the soft-
ware.
Restart print job.
Printer is loaded with continuous paper,
but the software is set on labels
Cancel current print job.
Change the label format set in the soft-
ware.
Restart the print job.
No label size Thesizeofthelabelisnotdenedinthe
programming.
Check programming.
Out of paper Out of label roll Load labels.
Error in the paper feed Check paper feed.
Out of ribbon Out of transfer ribbon Insert new transfer ribbon.
Transfer ribbon melted during printing Cancel current print job.
Change the heat level via software.
Cleantheprinthead→„6.3 Cleaning the
Printhead“ on page 49
Load transfer ribbon.
Restart print job.
The printer is loaded with thermal labels,
but the software is set to transfer printing
Cancel current print job.
Set software to direct thermal printing.
Restart print job.
Printhead open Printhead not locked Lock printhead.
Printhead too hot Printhead is overheated After pausing the print job will be con-
tinued automatically. If the fault recurs
repeatedly, reduce the heat level or the
print speed via software.
Read error Read error when reading from the
memory card
Check data of the card.
Backup data, reformat card.

Weidmüller THM MultiMark Specifications

General

Brand	Weidmüller
Model	THM MultiMark
Category	Printer
Language	English