532599430000/00/04.2019
Fault Correction
Error message Cause Remedy
Remove ribbon Transfer ribbon is loaded although the
printer is set to direct thermal printing
for direct thermal printing remove ribbon
for thermal transfer printing set the print-
erinthecongurationorinthesoftware
to transfer printing
Ribbon ink side Identiedribbonunwindingdirection
does not match to the setup setting
Ribbon loaded incorrectly.
Cleantheprinthead→„6.3 Cleaning the
Printhead“ on page 49.
Load the ribbon correctly.
Setting does not match to the used rib-
bon.
Correct the setting.
Syntax error Printer has received an unknown or
invalid command from the computer.
Press Ignore to skip the command or
press Cancel to cancel the print job.
Unknown card Card not formatted,
Type of card not supported
Formatcard,usedierenttypeofcard.
Voltage error Hardware error Switchtheprinteroandthenon.
If error recurs call service.
It is shown which voltage has failed.
Please note.
Write error Hardware error Repeat the write process, reformat card.
Table 6 Error Messages and Fault Correction
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