Printing Takes Too Long.......................................................................................................................8-3
Document Prints from Wrong Tray..................................................................................................8-4
Automatic 2-Sided Printing Problems............................................................................................8-4
Printer is Making Unusual Noises.....................................................................................................8-5
Paper Tray Will Not Close....................................................................................................................8-5
Condensation Has Formed Inside the Printer.............................................................................8-5
Paper Jams..............................................................................................................................................................8-6
Locating Paper Jams.............................................................................................................................8-6
Minimizing Paper Jams........................................................................................................................8-6
Clearing Paper Jams..............................................................................................................................8-8
Clearing Paper Jams from the Duplex Automatic Document Feeder..................8-8
Clearing Paper Jams from the Bypass Tray..................................................................8-10
Clearing Paper Jams from the Tray 1 Area...................................................................8-12
Clearing Paper Jams from the Trays 2–5 Areas..........................................................8-14
Clearing Paper Jams from the Fuser Area....................................................................8-15
Clearing Paper Jams from the Finisher..........................................................................8-17
Clearing Paper Jams from the Mailbox.........................................................................8-17
Troubleshooting Paper Jams...........................................................................................................8-18
Multiple Sheets Pulled Together.......................................................................................8-18
Paper Misfeeds........................................................................................................................8-18
Label and Envelope Misfeeds............................................................................................8-19
Paper Jam Message Stays On............................................................................................8-19
Jams During Automatic 2-Sided Printing.....................................................................8-19
Print-Quality Problems.....................................................................................................................................8-20
Controlling Print Quality ...................................................................................................................8-20
Paper and Media..................................................................................................................................8-20
Solving Print-Quality Problems.......................................................................................................8-21
Copy and Scan Problems................................................................................................................................8-25
Fax Problems.......................................................................................................................................................8-26
Problems Sending Faxes....................................................................................................................8-26
Problems Receiving Faxes.................................................................................................................8-27
Getting Help........................................................................................................................................................8-28
Viewing Warning Messages on the Control Panel..................................................................8-28
Viewing Current Errors on the Control Panel............................................................................8-28
Using the Integrated Troubleshooting Tools............................................................................8-28
Printing the Error History Report......................................................................................8-28
Online Support Assistant..................................................................................................................8-29
Helpful Information Pages...............................................................................................................8-29
Support Pages.......................................................................................................................................8-29
Printing Support Pages......................................................................................................................8-29
More Information about Your Printer..........................................................................................8-29
ixXerox
®
VersaLink
®
B605/B615 Multifunction Printer
User Guide
Table of Contents