SolutionsSymptom
2. Load the printed sheet into the tray with the printed
side face down.
3. Print five blank pages to remove debris from the
fuser rollers.
Spots or lines appear at regular intervals on the prints. 1. Print the Repeating Defects pages.
At the control panel, touch Device > Support >
Support Pages > Repeating Defects.
2. To determine the cause of the problem, measure
the distance between the print defects.
• 28 mm (1.1 in.): Drum Cartridge
• 31 mm (1.2 in.): Drum Cartridge
• 42 mm (1.7 in.): Drum Cartridge
• 52 mm (2.0 in.): Drum Cartridge
• 94 mm (3.7 in.): Drum Cartridge
• 46 mm (1.8 in.): Transfer Roller
• 82 mm (3.2 in.): Fuser
• 94 mm (3.7 in.): Fuser
3. If the repeating defects matches one of the dis-
tances, replace the matching component.
Copy and Scan Problems
If the copy or scan quality is poor, refer to the following table.
If the problem persists, for online support information, go to
www.xerox.com/office/VLB605_VLB615support.
SolutionsSymptoms
There is debris on the CVT glass or the second-side
scanning lens assembly. When scanning, the paper from
the document feeder passes over the debris on the glass
surfaces, resulting in lines and streaks. Clean all glass
surfaces with a lint-free cloth. For more information,
refer to Cleaning the Scanner.
Lines or streaks only present in copies made from the
document feeder.
There is debris on the document glass. When scanning,
the debris creates a spot on the image. Clean all glass
surfaces with a lint-free cloth.
Spots present in copies made from the document glass.
8-25Xerox
®
VersaLink
®
B605/B615 Multifunction Printer
User Guide
Troubleshooting
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