Label and Envelope Misfeeds
SolutionsProbable Causes
The label sheet is facing the wrong way in the tray.
• Load label sheets according to the instructions from
the manufacturer.
• Load labels in the tray, face up.
• For more information, refer to Labels.
Do not use any sheet where labels are missing, curled,
or pulled away from the backing sheet.
Labels are missing, curled, or pulled away from the
backing sheet.
You can print envelopes from the Bypass Tray or Tray
1.
For more information, refer to Envelopes.
Envelopes are loaded incorrectly.
Envelopes are wrinkling.
• The heat and pressure of the laser printing process
can cause wrinkling.
• Use supported envelopes.For more information, refer
to Guidelines for Printing Envelopes.
Note
When you load envelopes long-edge feed, ensure that
you specify landscape orientation in the print driver.
Paper Jam Message Stays On
Note
Check for, and remove, torn pieces of paper in the paper path.
SolutionsProbable Causes
Recheck the paper path and make sure that you have
removed all of the jammed paper.
Some paper remains jammed in the printer.
Check the doors on the printer. Close any door that is
open.
One of the printer doors is open.
Jams During Automatic 2-Sided Printing
SolutionsProbable Causes
Use paper of the correct size, thickness, or type. For more
information, refer to Supported Paper Types and
Weights for Automatic 2-Sided Printing.
Using paper of the wrong size, thickness, or type.
Ensure that paper is loaded into the correct tray. For
more information, refer to Supported Paper.
Paper is loaded in the wrong tray.
8-19Xerox
®
VersaLink
®
B605/B615 Multifunction Printer
User Guide
Troubleshooting
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