PROBLEMS RECEIVING FAXES
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The received fax is blank. There is a problem with the
telephone connection or with the
fax machine of the sender.
Verify that the printer can make
copies. Request that the sender
resent the fax.
The sender loaded the pages
incorrectly.
Contact the sender.
The printer answers the call, but
does not accept incoming data.
Not enough memory. If the job contains several graphics,
the printer could not have enough
memory. The printer does not
answer when memory is low. Delete
stored documents and jobs then
wait for the existing job to
complete. This increases available
memory.
The received fax size is reduced. The paper supply in the printer does
not match the document size sent.
Confirm the original size of the
documents. Documents could be
reduced based on the available
paper supply in the printer.
Faxes cannot be received
automatically.
The printer is set to receive faxes
manually.
Set the printer to automatic
reception.
The memory is full. Load paper if it is empty, and then
print the faxes stored in the
memory.
The telephone line is connected
incorrectly.
Verify the telephone line
connection. If it is disconnected,
connect it.
There is a problem with the fax
machine of the sender.
Make a copy to verify that your
printer is operating correctly. If the
copy prints correctly, have the
recipient verify that the receiving
fax machine is operating correctly.
If the problem persists, for online support information, go to www.xerox.com/office/VLB71XXsupport.
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Xerox
®
VersaLink
®
B71XX Series Multifunction Printer User Guide
Troubleshooting
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