DescriptionProblem
If the automatic registration with the Xerox Commu-
nication Server has failed, the automatic proxy detec-
tion may be incorrectly configured. Automatic proxy
detection is required for Remote Services to register
automatically with the Xerox Communication Server.
• Check that the WPAD Option 252 is enabled on the
proxy server and verify the settings. WPAD is a
method used by clients on the network to locate a
URL of a configuration file using DHCP and/or DNS
discovery methods.
• If WPAD is not an option, enter the proxy server IP
address manually in the web browser.
• Verify the user name and password required for
proxy authentication and enter this information
into the web browser.
• Check the IP address exclusion on the network
configuration.
Automatic registration has failed when
the press is first installed
• Verify connectivity with the proxy server. Ping the
proxy server address from another computer with
same subnet as the press. If no reply, verify the de-
fault router (default gateway) and proxy server IP
and address details entered on the press. Verify that
the HTTP (80) and HTTPS (443) ports are not
blocked at the proxy server. Check if the proxy
server requires authentication.
• Verify with the IT/network administrator that the
firewall is not blocking access to the Internet. Ask
if the firewall rules are set to allow the press access
to the Internet and a user name and pasword are
not required for outbound access. Check that the
standard HTTP and HTTPS ports are not blocked by
the firewall.
• Typically, the firewall, proxy server and a DNS server
will not be the same host. If the same IP address is
given for more than one of these functions, verify
with the IT/network administrator that the inform-
ation is correct.
Note
A host name can only be used for the proxy server if
the site is also running a name service such as DNS.
Otherwise an IP address must be supplied for the proxy
server.
The press cannot access the Internet.
A proxy server or firewall may be used
to control Internet access
Check with your network administrator for the proxy
server details required and make sure they are entered
in the Network Connectivity Setup area of the press.
Proxy server settings are incorrect
Xerox
®
Versant
®
80 Press2-6
System Administration Guide
Xerox Remote Print Services
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