Xerox Versant 80 Press - Page 25

DescriptionProblem
1. On a PC running Windows, on a network using
the same subnet as the press, open a com-
mand prompt ( Start > Run and enter cmd).
2. Type the command ipconfig/all to display
the IP configuration information.
3. Write down the Connection-specific DNS
Suffix (domain name) and the DNS Servers
IP address.
4. Type ping and the IP address of the DNS
server to verify connectivity. There should be
a reply.
5. Type ping and the IP address of the default
gateway to verify connectivity with the de-
fault router. There should be a reply.
6. Check the DNS Server and Default Gateway
is set correctly on the press.
The DNS settings are incorrect
Ensure the DNS Server Information is configured.
Configure the print server with a DNS server name even
if you have to test with a false name. Configure Dynam-
ic DNS on the press.
Transmission errors using the EFI Print
Server configuration
If the internet cable between the press and the print
server is missing, broken or disconnected, check for a
good connection by replacing and using a new cable.
Check the internet drop.
The press screen displays the message:
“Communication error with the Xerox
SMart eSolutions server. Check your
network settings.”
2-7Xerox
®
Versant
®
80 Press
System Administration Guide
Xerox Remote Print Services