Troubleshooting
WorkCentre 5300 Series Multifunction Printer
User Guide
169
General Troubleshooting
This section contains procedures to help you locate and resolve problems. Some problems can be
resolved by simply restarting the printer.
To restart the printer, see Turning the Printer Off on page 40.
If the problem is not resolved by restarting the printer, see the table in this chapter that best describes
the problem.
• Printer Does Not Turn On on page 169
• Printing Takes Too Long on page 170
• Printer Resets or Turns Off Frequently on page 170
• Printer Is Making Unusual Noises on page 170
• 2-Sided Printing Problems on page 170
• Scanner Error on page 171
Printer Does Not Turn On
CAUTION: Plug the three-wire power cord (with grounding prong) directly into a grounded AC
outlet only. Do not use a power strip. If necessary, contact a licensed electrician to install a
properly grounded outlet.
Probable Causes Solutions
The power switch is not correctly turned on. Turn off the printer using the power switch visible on the lower
center tray. Wait two minutes, then turn the printer on.
Ensure that the main power switch behind the front cover of
the printer is in the on position.
The power cord is not correctly plugged into
the outlet.
Turn off the printer, and plug the power cord securely into
the outlet.
Something is wrong with the outlet connected
to the printer.
Plug another electrical appliance into the outlet and see
whether it operates properly.
Try a different outlet.
The printer is connected to an outlet with a
voltage or frequency that does not match the
printer specifications.
Use a power source with the specifications listed in Electrical
Specifications on page 204.
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