Yealink CP920 - Placing Calls on a Shared Line; Answering Calls on a Shared Line; Placing a Call on Public Hold; Retrieving a Held Call Remotely on a Shared Line

Advanced Features
75
Note
Check with your system administrator to find out if SCA or BLA is available on your phone.
Topics
Placing Calls on a Shared Line
Answering Calls on a Shared Line
Placing a Call on Public Hold
Retrieving a Held Call Remotely on a Shared line
Placing Calls on a Shared Line
You can have one or multiple calls on a shared line.
Related Topic
Placing Calls
Answering Calls on a Shared Line
When an incoming call arrives on the shared line, all the registered phones will ring simultaneously, and the call can be
answered on any one of the phones. You can answer one or multiple calls on the shared line.
Related Topic
Answering Calls
Placing a Call on Public Hold
You can place a call on public hold that any shared line phone can retrieve the held call.
Procedure
1. During a call, tap Hold.
The call is held on your phone, and all of the phones registered with shared line show the call is in a held state.
Retrieving a Held Call Remotely on a Shared line
If you place a call on hold on a shared line, you can resume this call at any time. When the shared line key shows a call
that is in a held state, you can resume the held call remotely from other user's phone.
Before You Begin
There is at least one call placed on public hold on the shared line.
Procedure
1. Tap Resume.
Intercom
Intercom is a useful feature in an office environment to quickly connect with the operator or the secretary. This enables
you to place an intercom call that is answered automatically on the contact's phone as long as the contact is not in an
active call.