Basic Phone Features
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Retrieving a Call
To retrieve a call on the phone:
Dial the call park retrieve code followed by the target orbit (for example: *302100) or press the
retrieve parked call key to retrieve the parked call.
If the parked call is not retrieved within a period of time assigned by the system, the phone
performing call park will receive a call back.
Directed Pickup
Directed call pickup is used for picking up an incoming call on a specific extension. You can
answer a call that rings on a specific phone. If there are multiple incoming calls on the phone at
the same time, you can only pick up the first incoming call.
You cannot configure call pickup feature via CommPortal phone configurator for W60B/W80B
phones.
Configuring a Directed Pickup key
You can set a Directed Pickup key, and specify a contact whose calls you want to pick up.
To configure a directed pickup key via the CommPortal phone configurator:
1. Click Programmable Keys - Line Key->Key X.
2. Select Directed Pickup from the Soft key action field.
3. Enter the directed pickup code in the Access Code field.
4. Enter the target phone number in the Extension field.
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