Table of Contents
xv
Endpoint Maintenance .............................................................. 271
Upgrading Firmware ............................................................................................................................................................ 271
Importing/Exporting Configuration .............................................................................................................................. 272
Resetting to Factory ............................................................................................................................................................. 273
SNMP ......................................................................................................................................................................................... 274
Troubleshooting ......................................................................... 279
Troubleshooting Methods ................................................................................................................................................ 279
Viewing Log Files ......................................................................................................................................................... 279
Capturing Packets ........................................................................................................................................................ 282
Getting Information from Status Indicators ..................................................................................................... 285
Analyzing Configuration Files ................................................................................................................................. 285
Viewing Call Statistics ................................................................................................................................................ 286
Using Diagnostic Methods ...................................................................................................................................... 286
Troubleshooting Solutions ................................................................................................................................................ 288
General Issues ............................................................................................................................................................... 289
Camera Issues................................................................................................................................................................ 290
Video & Audio Issues ................................................................................................................................................. 291
Why does the far-site display black screen when local starts a presentation? ................................. 293
Endpoint Maintenance .............................................................................................................................................. 294
Appendix..................................................................................... 297
Appendix A: Time Zones .................................................................................................................................................... 297
Appendix B: Trusted Certificates ..................................................................................................................................... 300
Index ........................................................................................... 303