Troubleshooting
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Alert: PRINTHEAD OVER TEMP
1. The printhead is over temperature and paused to allow the printhead to cool.
Possible Cause - 1
The printer is printing a large batch job, typically with large amounts of print.
Resolution
The print operation will resume after the printhead has cooled.
Possible Cause - 2
The ambient temperature at the printers location exceeds the specified operating range. Sometimes,
ambient temperatures in the printer can be higher if it is in direct sunlight.
Resolution
Move the printer location or cool ambient temperature where the printer is operating.
Alert: PRINTHEAD SHUTDOWN
The printhead is below operating temperature for proper printing.
Possible Cause - 1
Printhead has had a critical temperature or power failure
Resolution
1 — Turn the printer off by holding the power using the POWER button down for 5 seconds. Wait for thee
printer to shutdown completely. Turn the printer on.
2 — If the printer does not recover from this error, call a service technician. This is not a operator
serviceable item.
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