Troubleshooting
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CAUTION: Always dispose of batteries properly. Refer to Battery Disposal on page 69 for more
information on proper battery disposal.
Media does not feed
• Be sure the media cover is closed and latched.
• Check the spindle holding media for any binding.
• Ensure that the label sensor is not blocked.
Poor or faded print
• Clean the printhead.
• Check the quality of media.
Partial or missing print
• Check the media alignment.
• Clean the print head.
• Ensure that the media cover is properly closed and latched.
Garbled print
• Replace the battery.
• Check the cable to the terminal.
• Establish RF Link and/or restore LAN association.
No print
• Replace the battery.
• Check the cable to the terminal.
• Establish an RF Link and/or restore LAN association.
• Check for an invalid label format or command structure. Place the printer in Communications
Diagnostic (Hex Dump) Mode to diagnose the problem.
Reduced battery charge life
• If the battery is more than 1 year old, short charge life may be due to normal aging.
• Check the battery health.
• Replace the battery.
Data icon flashing
• No action is needed. A flashing Data icon is normal while data is being received.