Diagnostics and Troubleshooting
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Sensor Profile
Tap Menu > Print > Sensors > Print: Sensor Profile to print a sensor profile image (which will extend
across several actual labels or tags). Use the sensor profile image to troubleshoot the following situations:
• The printer experiences difficulty in determining gaps (web) between labels.
• The printer incorrectly identifies preprinted areas on a label as gaps (web).
• The printer cannot detect ribbon.
Compare your results to the examples shown in this section. If the sensitivity of the sensors must be
adjusted, calibrate the printer (see Calibrate the Ribbon and Media Sensors on page 89).
Ribbon Sensor Profile (Figure 6) The line labeled RIBBON (1) on the sensor profile indicates the ribbon
sensor readings. The ribbon sensor threshold setting is indicated by OUT (2). If the ribbon readings are
below the threshold value, the printer does not acknowledge that ribbon is loaded.
Figure 6 Sensor Profile (Ribbon Section)
Media Sensor Profile (Figure 7 and Figure 8) The line labeled MEDIA (1) on the sensor profile indicates
the media sensor readings. The media sensor threshold settings is indicated by WEB (2). The media out
threshold is indicated by OUT (3). The upward or downward spikes (4) indicate divisions between labels
(the web, notch, or black mark), and the lines between the spikes (5) indicate where labels are located.
If you compare the sensor profile printout to a length of your media, the spikes should be the same
distance apart as the gaps on the media. If the distances are not the same, the printer may be having
difficulty determining where the gaps are located.
Figure 7 Media Sensor Profile (Gap/Notch Media)
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