Zebra ZT411 - RFID Issues

Diagnostics and Troubleshooting
129
RFID Issues
Printer Stops at RFID Inlay
Issue Possible Cause Recommended Solution
The printer stops at the
RFID inlay.
The printer calibrated the label
length only to the RFID inlay
instead of to the interlabel gap.
1. Tap Menu > System > Settings, and then select
FEED for the Power Up and Head Close actions.
2. Manually calibrate the printer (see Calibrate the
Ribbon and Media Sensors on page 89).
Voided Labels
Issue Possible Cause Recommended Solution
The printer voids every
label.
The printer is not calibrated for the
media being used.
Manually calibrate the printer (see Calibrate the
Ribbon and Media Sensors on page 89).
You are using an RFID label with a
tag type that is not supported by
your printer.
These printers support only Gen 2 RFID labels. For
more information, refer to the RFID Programming
Guide 3, or contact an authorized Zebra RFID
reseller.
The printer is unable to
communicate with the RFID reader.
1. Turn off (O) the printer.
2. Wait 10 seconds.
3. Turn on (I) the printer.
4. If the problem persists, you may have a bad RFID
reader or a loose connection between the RFID
reader and the printer. Contact Technical Support
or an authorized Zebra RFID service technician for
assistance.
Radio frequency (RF) interference
from another RF source.
Do one or more of the following as necessary:
• Move the printer away from fixed RFID readers or
other RF sources.
• Make sure that the media door is closed at all
times during RFID programming.
The settings are incorrect in your
label designer software.
The software settings override the printer settings.
Make sure that the software and printer settings
match.
You are using an incorrect
programming position, particularly
if the tags being used are within
printer specifications.
Do one or more of the following as necessary:
• Check the RFID programming position or the
program position setting in your label designer
software. If the position is incorrect, change the
setting.
• Restore the RFID programming position back to
the default value.
For more information, refer to the RFID Programming
Guide 3. For transponder placement details, go to
http://www.zebra.com/transponders.
You are sending RFID ZPL or SGD
commands that are incorrect.
Check your label formats. For more information, refer
to the RFID Programming Guide 3.