Diagnostics and Troubleshooting
118
Alerts and Error Messages
Display/Indicator Lights Possible Causes Recommended Solutions
The printhead is not fully closed. Close the printhead completely.
The printhead open sensor is not
working properly.
Call a service technician to replace the
sensor.
The media is not loaded or is loaded
incorrectly.
Load media correctly. See Load the
Media on page 17.
Misaligned media sensor. Check the position of the media
sensor.
The printer is set for noncontinuous
media, but continuous media is
loaded.
1. Install the proper media type, or
reset printer for the current media
type.
2. Calibrate the printer. See Calibrate
the Ribbon and Media Sensors on
page 89.
There is an issue with the media in the
media path.
1. Check for media that is loaded
incorrectly or stuck to components
in the media path.
2. Check if media is wrapped around
the platen roller. Carefully remove
any labels. If necessary, clean the
platen roller to remove adhesive
(see Clean the Printhead and
Platen Roller on page 98).
In thermal transfer mode:
• ribbon is not loaded
• ribbon is loaded incorrectly
• the ribbon sensor is not detecting
ribbon
• media is blocking the ribbon sensor
1. Load ribbon correctly. See Load
the Ribbon on page 48.
2. Calibrate the printer. See Calibrate
the Ribbon and Media Sensors on
page 89.
In thermal transfer mode, the printer
did not detect the ribbon even though
it is loaded correctly.
Calibrate the printer (see Calibrate the
Ribbon and Media Sensors on
page 89) or load printer defaults by
touching
Menu > System > Settings >
Restore Defaults > Restore Printer
.
If you are using direct thermal media,
the printer is waiting for ribbon to be
loaded because it is incorrectly set for
thermal transfer mode.
Set the printer for Direct Thermal
mode. See Print > Print Quality > Print
Type on page 76.
Head Open
Printhead is open.
Close the printhead.
Media Out
Media is out.
Load additional media.
Paper Jam
Media jammed.
Check the media.
Ribbon Out
Ribbon is out.
Replace the ribbon.
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