Diagnostics and Troubleshooting
119
Ribbon is loaded, but the printer is set
for direct thermal mode.
Ribbon is not required with direct
thermal media. If you are using direct
thermal media, remove the ribbon.
This error message will not affect
printing.
If the message persists with no ribbon
in the printer, Calibrate the printer.
See Calibrate the Ribbon and Media
Sensors on page 89.
If you are using thermal transfer
media, which requires ribbon, set the
printer for Thermal Transfer mode.
See Determine the Label Collection
Method on page 14.
The printhead was replaced with one
that is not a genuine Zebra printhead.
Install a genuine Zebra printhead.
A printhead element is no longer
working.
If the location of the failed element
affects printing, replace the printhead.
The printhead is nearing the end of its
life and should be replaced.
Replace the printhead.
The printhead needs to be cleaned. Follow the cleaning instructions in
Clean the Printhead and Platen Roller
on page 98.
The printhead may be hot enough to cause severe burns. Allow the
printhead to cool.
The printhead is over temperature. Allow the printer to cool. Printing
automatically resumes when the
printhead elements cool to an
acceptable operating temperature.
If this error persists, consider
changing where the printer is located
or using a slower print speed.
Display/Indicator Lights Possible Causes Recommended Solutions
Ribbon In
Ribbon was detected in
Direct Thermal mode.
Remove the ribbon.
Head Identification Failed
Printhead is not a Zebra
Certified Product
Replace the Printhead
Head Element Out
A printhead element failed.
The printhead may need to be replaced.
Replace Printhead
Replace the printhead.
Head Maintenance Needed
Clean the printhead.
Head Over Temp
Printhead is too hot.
All printing is halted.
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