Diagnostics and Troubleshooting
120
The printer shows one of these
messages or cycles between them.
An improperly connected printhead data or power cable can cause
these error messages. The printhead may be hot enough to cause
severe burns. Allow the printhead to cool.
The printhead data cable is not
properly connected.
Call a service technician to hook up
the printhead properly.
The printhead has a faulty thermistor. Call a service technician to replace the
printhead.
An improperly connected printhead data or power cable can cause this
error message. The printhead may be hot enough to cause severe
burns. Allow the printhead to cool.
The printhead temperature is
approaching its lower operating limit.
Continue printing while the printhead
reaches the correct operating
temperature. If the error remains, the
environment may be too cold for
proper printing. Relocate the printer to
a warmer area.
The printhead data cable is not
properly connected.
Call a service technician to hook up
the printhead properly.
The printhead has a faulty thermistor. Call a service technician to replace the
printhead.
The cutter blade is sharp. Do not touch or rub the blade with your
fingers.
The cutter blade is in the media path. Turn off the printer power and unplug
the printer. Inspect the cutter module
for debris and clean as needed
following the cleaning instructions in
Clean and Lubricate the Cutter
Module on page 101.
There is not enough memory to
perform the function specified.
Free up some of the printer’s memory
by adjusting the label format or printer
parameters. One way to free up
memory is to adjust the print width to
the actual width of the label instead of
leaving the print width set to the
default.
Ensure that the data is not directed to
a device that is not installed or is
unavailable.
If the problem persists, call a service
technician.
Display/Indicator Lights Possible Causes Recommended Solutions
Head Under Temp
Printhead is too cold.
All printing is halted.
Head Thermistor Fault
Faulty thermistor detected.
Replace the printhead.
Head Under Temp
Printhead is too cold.
All printing is halted.
Cutter Error
A cutter error occurred.
Restart the printer.
Out of Memory Storing XXX
XXX not stored.
Out of memory.