Diagnostics and Troubleshooting
133
Miscellaneous Issues
Issues with the Display
Issue Possible Cause Recommended Solution
The control panel display
shows a language that I
cannot read
The language parameter was
changed through the control panel
or a firmware command.
1. On the Home screen, touch Menu, which is the icon
on the bottom-left.
2. Touch the top selection on the screen.
3. Scroll through the language selections under this
menu option. The selections for this parameter are
displayed in the actual languages to make it easier
for you to find one that you are able to read.
4. Touch the language that you want to display to select
it.
5. Touch the Home icon to return to the Home screen.
The display is missing
characters or parts of
characters
The display may need replacing. Call a service technician.
The USB Host Port Is Not Acknowledging a USB Device
Issue Possible Cause Recommended Solution
The printer is not
acknowledging a USB
device or is not reading
the files on a USB device
that is plugged into the
USB host port.
The printer currently supports USB
drives only up to 1 TB in size.
Use a USB drive that is 1 TB or smaller.
The USB device may require its
own external power.
If your USB device requires external power, make
sure that it is plugged into a working power supply.
Printer Parameters Are Not Set As Expected
Issue Possible Cause Recommended Solution
Changes in parameter
settings did not take
effect.
OR
Some parameters
changed unexpectedly.
A firmware setting or command
prevented the ability to change the
parameter.
Check your label formats or the settings of the
software that you use to send formats to the printer.
If necessary, refer to the
Programming Guide for ZPL,
ZBI, Set
-
Get
-
Do, Mirror, and WML
or call a service
technician. A copy of the manual is available at
http://www.zebra.com/manuals.
A command in a label format
changed the parameter back to the
previous setting.
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