Diagnostics and Troubleshooting
134
IP Address Changing
Issue Possible Cause Recommended Solution
My printer reassigns a
new IP address to the
print server after the
printer has been off for a
while.
The settings for your network are
causing the network to reassign a
new IP address.
If the printer changing IP addresses causes issues for
you, follow these steps to assign it a static IP address:
6. Find out what values need to be assigned to the IP
address, subnet mask, and gateway for your print
server (wired, wireless, or both).
7. Change the appropriate IP protocol value to
PERMANENT.
8. Change the values for the IP address, subnet mask,
and gateway for the appropriate print server to what
you want them to remain.
9. Reset the network by touching Menu >
Connections > Networks > Reset Network
and
then touching the check mark to save the changes.
Cannot Connect through Wired or Wireless Connections
Issue Possible Cause Recommended Solution
I manually entered a
wireless IP address,
subnet, and gateway on
my printer, but it won’t
connect to my wired or
wireless network.
The printer’s network must be reset
after values are changed.
Reset the network by touching Menu > Connections
> Networks > Reset Network and then touching the
check mark to save the changes.
An ESSID value has not been
specified.
1. For a wireless connection, specify the ESSID value
that matches the value used by your wireless
router using the following Set/Get/Do command:
! U1 setvar "wlan.essid" "value"
where "value" is the ESSID (sometimes called a
network SSID) for your router. You can look on the
back of your router for a sticker with the router’s
default information. If the information has been
changed from the default, check with your network
administrator for the ESSID value to use.
1. If the printer still does not connect, reset the
network by touching Menu > Connections >
Networks > Reset Network and then touching the
check mark to save the changes, and then power
cycle the printer.
The ESSID or other value was not
specified correctly.
1. Print a network configuration label and verify that
your values are correct.
2. Make corrections as necessary.
3. Reset the network by touching Menu >
Connections > Networks > Reset Network and
then touching the check mark to save the changes.
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