Diagnostics and Troubleshooting
135
Calibration Issues
Issue Possible Cause Recommended Solution
Auto Calibrate failed. The media or ribbon is loaded
incorrectly.
Ensure that the media and ribbon are loaded correctly.
See Load the Ribbon on page 48 and Load the Media
on page 17.
The sensors could not detect the
media or ribbon.
Calibrate the printer manually. See Calibrate the
Ribbon and Media Sensors on page 89.
The sensors are dirty or positioned
improperly.
Ensure that the sensors are clean and properly
positioned.
The media type is set incorrectly. Set the printer for the correct media type (gap/notch,
continuous, or mark).
Non-continuous labels
are being treated as
continuous labels.
The printer was not calibrated for
the media being used.
Calibrate the printer. See Calibrate the Ribbon and
Media Sensors on page 89.
The printer is configured for
continuous media.
Set the printer for the correct media type (gap/notch,
continuous, or mark).
Printer Locks Up
Issue Possible Cause Recommended Solution
All indicator lights are on,
nothing is on the display,
and the printer locks up.
Internal electronic or firmware
failure.
Power cycle the printer. If that does not solve the
issue, call a service technician.
The printer locks up while
booting up.
Main logic board failure.
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