Diagnostics and Troubleshooting
124
Print Consistently Too Light or Too Dark
Issue Possible Cause Recommended Solution
Printing is too light or too
dark over the entire label
The media or ribbon is not
designed for high-speed operation.
Replace supplies with those recommended for
high-speed operation. For more information, see
http://www.zebra.com/supplies.
The printer is set at an incorrect
darkness level.
For optimal print quality, set the darkness to the lowest
possible setting for your application.
1. Perform the steps in Run the Print Wizard and Print
a Test Label on page 52.
2. If necessary, manually adjust the darkness or print
speed settings.
• Set the print darkness to the lowest setting that
provides good print quality. If you set the
darkness too high, the label image may print
unclearly, barcodes may not scan correctly, the
ribbon may burn through, or the printhead may
wear prematurely.
• Slower print speeds typically yield better print
quality.
Access the darkness and print speed settings from the
Home screen by touching
Menu > Print > Print
Quality
.
You are using an incorrect
combination of media and ribbon
for your application.
1. Switch to a different type of media or ribbon to try
to find a compatible combination.
2. If necessary, consult your authorized Zebra
reseller or distributor for information and advice.
Incorrect printhead pressure. Set the printhead pressure to the minimum needed for
good print quality. See Adjust the Printhead Pressure
on page 90.
Printing is too light or too
dark on one side of the
label
Uneven printhead pressure. Adjust the printhead pressure as needed for good
print quality. See Adjust the Printhead Pressure on
page 90.