Diagnostics and Troubleshooting
126
Loss of Registration
Issue Possible Cause Recommended Solution
Loss of printing
registration on labels.
Excessive vertical drift in
top-of-form registration.
The platen roller is dirty. Clean the printhead and platen roller. See Clean the
Printhead and Platen Roller on page 98.
Media guides are positioned
improperly.
Ensure that the media guides are properly positioned.
See Load the Media on page 17.
The media type is set incorrectly. Set the printer for the correct media type (gap/notch,
continuous, or mark).
The media is loaded incorrectly. Load media correctly. See Load the Media on
page 17.
Misregistration/skips
labels
The printer is not calibrated. Calibrate the printer. See Calibrate the Ribbon and
Media Sensors on page 89.
Improper label format. Check your label format, and correct it as necessary.
Misregistration and
misprint of one to three
labels
The platen roller is dirty. Clean the printhead and platen roller. See Clean the
Printhead and Platen Roller on page 98.
Media does not meet
specifications.
Use media that meets specifications. See Media
Specifications on page 191.
Vertical drift in top-of-form
position
The printer is out of calibration. Calibrate the printer. See Calibrate the Ribbon and
Media Sensors on page 89.
The platen roller is dirty. Clean the printhead and platen roller. See Clean the
Printhead and Platen Roller on page 98.
Horizontal movement in
placement of the label
image.
The previous labels were torn off
incorrectly.
Pull down and to the left when tearing off labels so that
the tear-off bar assists in tearing through the label
backing. Pulling up or down and to the right can shift
the media sideways.
Issue Possible Cause Recommended Solution
Vertical image or label
drift
The printer is using non-continuous
labels but is configured in
continuous mode.
Set the printer for the correct media type (gap/notch,
continuous, or mark) and calibrate the printer, if
necessary (see Calibrate the Ribbon and Media
Sensors on page 89).
The media sensor is calibrated
improperly.
Calibrate the printer. See Calibrate the Ribbon and
Media Sensors on page 89.
The platen roller is dirty. Clean the printhead and platen roller. See Clean the
Printhead and Platen Roller on page 98.
Improper printhead pressure
settings (toggles).
Adjust the printhead pressure to ensure proper
functionality. See Adjust the Printhead Pressure on
page 90.
The media or ribbon is loaded
incorrectly.
Ensure that the media and ribbon are loaded correctly.
See Load the Ribbon on page 48 and Load the Media
on page 17.
Incompatible media. You must use media that meets the printer
specifications. Ensure that the interlabel gaps or
notches are 2 to 4 mm and consistently placed (see
Media Specifications on page 191).
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